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AIRPORT TRANSFERS

We Organise Airport Transfers For You

There are several bus companies that run transfers to and from the airport. Our preferred company is Eclipse because they are parcularly reliable and popular with our guests. When Eclipse is not available we use another reliable company called Exemplar.

Eclipse charge $38 per adult one way and $19 for those 11 years or younger. Exemplar charge $3 more each way.

If you would like us to organise airport transfers, please provide details required via this E-link and we will do the rest for you. The charges are put on your room account, so you do not have to pay at the me of booking.

DIRECTIONS FOR SELF DRIVERS

A Lovely Scenic Drive

Port Douglas is 70km from Cairns airport and once you leave Cairns, the drive is beautiful, full of deserted beaches and rainforest. Turn right at the airport exit on to Captain Cook Highway and follow the signs to Mossman/Port Douglas. At the Port Douglas turn off, follow the road right down to the end and then turn right (into Macrossan Street). We are just a few metres on the left right by the sea.

CAR PARKING

Free Car Parking

We have underground car parking that is free for you to use. There are also plenty of car parking spaces outside the resort which are both free and very safe.

TOUR AND ACTIVITIES

We love telling you where to go and how to get there

There are a lot of things to do and see in Port Douglas and multiple ways in which to do them. An important part of our job is to provide information on the different options and recommend ones that best meet the needs of each individual guest. The advice provided includes restaurant recommendations, free maps and information for self-drivers, suggestions for day trips to the Great Barrier Reef and Daintree Rainforest, and so much more.

Safest and Easiest Way to Book your Tours

The safest and easiest way to book tours is to let us book them for you. There is no charge for this service and we put the tour charges on your room account which means you do not have to pay for any tour until check out. We also have strong relationship with all tour operators and changing dates or cancelling tours is much easier if By the Sea book your tours.

When to Book Your Tours

It is impossible to predict a long time in advance what days are best to visit the reef and rainforest because our tropical weather is notoriously changeable. We therefore strongly advise that you wait until your arrival to book tours if possible.

That said, many people like their tours to be booked before arrival and if you are one of those folks, then we are happy to provide advice on tours and book them for you well in advance of your arrival.

In such cases though, we do recommend upon arrival, you review the dates booked in accordance with the weather forecast to ensure that the day you are booked to go to the reef and rainforest are the best weather days for each activity. Again if you allow us to book your tours, changing dates is much easier.

CHEAPER PRICES

Book Direct & Get a Discount

Those who book direct are rewarded with a discounted price and these discounts can be significant. So, if you want to save money and get the cheapest price please ensure you book directly with us. You can book direct via our web site, E mail or telephone. Your booking is guaranteed.

MONEY MATTERS

Pay on Arrival

We generally require no payment on booking. The only exception is if you book a room for 10 days or more or book multiple rooms. In these instances, a 20% deposit is required. * Any villa booking during school holidays requires a 50% non-refundable deposit.

Payment Options

You can pay for your accommodation in a variety of ways. Cash, debit card and Mastercard or Visa are all accepted. If you would like to pay in advance via online banking, we will happily send you are bank account details. Please note that credit card payments attract a 1.5% bank fee.

Book Direct & Get a Discount

Those who book direct are rewarded with a discounted price and these discounts can be significant. So, if you want to save money and get the cheapest price please ensure you book directly with us. You can book direct via our web site, E mail or telephone. Your booking is guaranteed.

ARRIVALS DEPARTURE TIMES

Room check in time is 1.30pm

Whilst you cannot check in before 1.30pm, you are welcome to arrive any time after 8am. We will store your luggage and will give you a call whilst you are out enjoying Port Douglas as soon as your room is ready for you. As soon as you enter our resort, you are our guest and have full access to all resort facilities even if you arrive at 8am!

Room check out time is 10am

By the Sea Port Douglas is 96% full all year round. This means we can rarely provide a late check out as we must get your room ready for the next guest checking in at 1.30pm. Sorry!

However, if you are not leaving Port Douglas until later in the day, we will securely store your luggage for you and you have full access to all resort facilities (albeit without a room). And we do have a public bathroom.

HOUSEKEEPING MATTERS

Bath Towels

Fresh bath towels are provided daily as requested

Rubbish

Rubbish is removed from your room daily as requested

Laundry Services

We have a guest laundry on site complete with commercial dryers and washing machines. Washing powder is complimentary. Studio 44, Sadie’s Den, all two-bedroom apartments and our Villas have their own private washing machine and dryer.

Room Clean

A complimentary room service is provided to those staying in the main resort 7 days or more on the 4th or 5th day of every week. A daily room clean is available on request as an optional extra.

Given their huge size, our Villas do not receive the same complimentary service. We do however provide a very generous supply of spare bed linen and towels and full cleaning materials for our Villa guests.

What to Pack

We provide a lot of free items for our guests. Please check out our list of free extras to avoid unnecessary packing.

ARE WE RIGHT FOR YOU?

By the Sea Port Douglas is a very popular and highly rated resort. Guests love their time with us. However, that does not automatically mean that you will, and even if you love our resort, will those travelling with you do so?

We want you to have the most blissful happy time and that starts with you ensuring that our resort meets not only your requirements but also those who are accompanying you. Please therefore note the following:

Quality Comfort Not Luxury

We are an Australian accredited 4-star resort. This means that we provide quality comfort and we are very proud of the quality comfort we provide. However, we are not luxurious and if a bit of luxury is what you or your companions are seeking, then you should be looking at 4.5 or 5-star resorts

Stairs are Standard

The town plan of Port Douglas dictates that all resorts cannot be taller than a palm tree. This means that most resorts in Port Douglas, including By the Sea Port Douglas do not have a lift because they have only three levels. We have a ground, first and second floor and are happy to assist with luggage during reception hours.

Great Service But Not 24 Hours

We are proud of the excellent customer service we provide seven days a week. Our reception desk is open 8am – 5.30 pm daily (except Sunday when we close at 2pm). We do have an aer- hours service for emergencies.

Lovely Pool But Not Olympian

We have a pretty pool that is well presented, clean and heated to a constant 29 degrees. Guests enjoy our pool, particularly after being in the biggest pool of all just metres away (the Coral Sea). Our pool is of standard size for Port Douglas but that does not make it huge. If a super-sized pool is high on your collective holiday wish list, please check out our pool photo and ensure it is looks OK for you.